Customer Success Consultants
Your Customer Success Consultant will work closely with your practice team for 12 months to fully understand your immediate business priorities. They will be a constant point of contact and will bring in other experts as required to meet your needs; firstly ensuring your data conversion and implementation are seamless, before switching focus to help improve process efficiency and delivering business outcomes for you. Each month they will call you to help implement best practice whilst reviewing your business KPIs.
Our trainers are highly experienced and offer both onsite training to help your practice get the best out of your new system and role-based remote training. They will ensure you can operate your new system smoothly from the start. What’s more, you will have 24/7 online access to training videos, articles with best practice tips and advice and more via our Customer Portal.
Support Buddy and Team
Your Support Buddy offers intensive help during the first six weeks from the point of installation. They will phone you once a day for the first week and then once a week for the following five weeks, in addition to having full access to the support team to clear up any issues. Once business as usual is achieved you will have ongoing access to the market leading Support Team at Henry Schein One.
Already have dental software? The Conversions Team have experience converting data from every major software system as well as paper systems without shutting down your practice. They will help collect, review, convert, upload and set-up your patient data in your new system.
The On-boarding Team support your practice through every aspect required for a smooth transition. They will carefully guide you through all the stages of becoming a Henry Schein One customer and ensure you are well prepared for go-live and beyond.
Software of Excellence Support will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc.
If the National Public Holiday falls on a Saturday then emergency After Hours Support is unavailable.
On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support.
Saturday Support Hours are ‘Emergency Support Only’, defined as a System Down and excludes Digital Imaging support.