Support team

Our support teams are committed to providing all Henry Schein One New Zealand customers the highest level of support at all times.

EXACT support hours

National Public Holidays

Henry Schein One will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc. If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.

Non-National Public Holidays

On non-National Public Holidays, Henry Schein One Support will provide Standard Hours of support.

Saturday or Sunday Support Hours

Saturday or Sunday Support Hours are ‘Emergency Support Only’, defined as a System Down and excludes Digital Imaging support.

Customer portal

When you join the Henry Schein One Family, you’ll get 24/7 online access to support resources. Access user guides, training videos, support articles and more…

Business Services team

Receive up to three complimentary health checks delivered by our Business Services Team to help you optimise your practice performance and improve health outcomes for your patients.

Types of health checks available:

Patient Cycle Management

Efficiently and effectively manage the patient cycle end-to-end, focusing on exit workflow, recalls and reminders.

New Patient Acquisition

Effortlessly attract new patients whilst making it easy for them to find and book an appointment online.

Treatment Plan Acceptance

Increase treatment plan acceptance by reducing common barriers for patients.

Request your health checks today by calling 0800 930 171 or emailing

Set your dental practice up for success