Our support teams are committed to providing all Henry Schein One customers the highest level of support at all times. We measure and monitor many key performance support indicators to ensure that we are focused on delivering the best possible support.
The best measure of our customer support is through customer feedback collected through our customer satisfactions surveys.
Here’s what our customers currently think of our support based on their feedback (updated daily).
Henry Schein One also participate in independent surveys of our customers support to benchmark our performance to other customer support teams and industries.
In 2020, we received a customer satisfaction score of 91.6% in the Australian Achiever Awards, in the Computer Systems, Software & Internet Services category.
“I would say they are actually the best team we have worked with, compared to other businesses, as they provide us with all the software and tools needed, alongside an outstanding service. I would rate them as one of the market leaders in the dental software industry.”
EXACT Support Hours
Henry Schein One will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc. If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.
On non-National Public Holidays, Henry Schein One Support will provide Standard Hours of support.
Saturday or Sunday Support Hours are ‘Emergency Support Only’, defined as a System Down and excludes Digital Imaging support.
When you join the Henry Schein One Family, you’ll get 24/7 online access to support resources.
Access user guides, training videos, support articles and more…
Business Service Team
As part of our services offered to you, in addition to our Customer Support Teams, we also provide access to a team of Customer Success Specialists that can assist you to maximise practice productivity, patient outcomes and practice performance.
The services offered by our Business Services Team includes a series of three complementary health checks to help you optimise your practice performance so that you can treat more patients and improve patient health outcomes.
Types of health checks available:
new patient Acquisition
Effortlessly attract new patients whilst making it easy for them to find and book an appointment online.
Patient Cycle Management
Efficiently and effectively manage the patient cycle end-to-end, focusing on exit workflow, recalls and reminders.
Set your dental practice up for success